Shipping policy
At Niyu Fashion, we aim to provide a smooth and transparent delivery experience.
Processing & Delivery Time
All jewellery is made to order. Please allow up to 15 days from order confirmation for your item to be delivered. Delivery times may vary depending on production schedules and destination.
Tracking Information
Once your order has been shipped, tracking details will be provided via email so you can monitor your delivery.
Delays
While we do our best to meet estimated delivery timelines, delays may occasionally occur. If there is a delay with your order, we will notify you as soon as possible.
Cancellations
Once an order has been shipped and tracking information has been provided, the order cannot be cancelled.
Delivery Responsibility
Niyu Fashion is not responsible for delays caused by courier services, customs clearance, or incorrect delivery details provided at checkout.
Contact Us
For any shipping-related questions, please contact us at:
Shipping FAQ
How long does shipping take?
Orders are delivered within up to 15 days from order confirmation.
Is tracking provided?
Yes. Tracking details are sent via email once your order has been shipped.
Can I cancel my order after placing it?
Orders cannot be cancelled once shipped and tracking has been provided. As items are made to order, cancellations may not be possible once production has started.
What if my order is delayed?
If there is an unexpected delay, we will notify you with an update as soon as possible.
What if my tracking shows delivered but I haven’t received my order?
Please contact the courier first using the tracking details provided. If you still need assistance, email us and we’ll help where possible.
Do you ship internationally?
Shipping availability and delivery times may vary depending on location.
