Refund policy
At Niyu Fashion, we take pride in the quality of our jewellery and want you to shop with confidence.
Returns Eligibility
As our jewellery is made to order, we do not accept returns or offer refunds for change of mind, incorrect selection, or personal preference (including size, colour, or design).
Faulty or Incorrect Items
If your item arrives faulty, damaged, or incorrect, please contact us within 7 days of receiving your order. Once reviewed, we will arrange a repair, replacement, or refund, as appropriate.
How to Request a Return or Refund
To request a return or refund, please email us at:
Please include:
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Your order number
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A brief description of the issue
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Clear photos or videos showing the issue (if applicable)
Return Conditions
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Items should be returned in their original condition where possible
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Items that show signs of wear, misuse, or accidental damage may not be eligible
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All requests are assessed before approval
Refund Processing
Approved refunds will be processed to the original payment method. Please allow 5–10 business days for the refund to reflect in your account after approval.
